Nguyen, Vinh, and Lan Huynh. “The Relationship Between Switching Cost, Satisfaction and Loyalty of Banking Customers”. VNUHCM Journal of Science and Technology Development 16, no. 3 (September 30, 2013): 77-85. Accessed May 10, 2025. http://stdj.scienceandtechnology.com.vn/index.php/stdj/article/view/1630.