Tran, Thao, and Thuy Pham. “RELATIONSHIPS OF SERVICE QUALITY, SERVICE VALUE AND CUSTOMER LOYALTY - A STUDY OF DOMESTIC AIRLINE SERVICE”. VNUHCM Journal of Science and Technology Development 14, no. 2 (June 30, 2011): 47-55. Accessed May 1, 2025. http://stdj.scienceandtechnology.com.vn/index.php/stdj/article/view/1928.