Tran, Thao, and Thuy Pham. “RELATIONSHIPS OF SERVICE QUALITY, SERVICE VALUE AND CUSTOMER LOYALTY - A STUDY OF DOMESTIC AIRLINE SERVICE”. Science and Technology Development Journal 14, no. 2 (June 30, 2011): 47-55. Accessed December 22, 2024. http://stdj.scienceandtechnology.com.vn/index.php/stdj/article/view/1928.