Mai Trang, Nguyen. “SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A STUDY OF SUPERMARKETS IN HCM CITY”. Science and Technology Development Journal 9, no. 10 (October 31, 2006): 57-70. Accessed November 23, 2024. http://stdj.scienceandtechnology.com.vn/index.php/stdj/article/view/2942.