Oanh, Thai, and Alang Tho. “The Impact of Service Quality on Student Retention: The Mediating Roles of Student Satisfaction and Switching Barriers in Private Universities”. VNUHCM Journal of Science and Technology Development 27, no. 1 (March 31, 2024): 3315-3332. Accessed April 22, 2025. http://stdj.scienceandtechnology.com.vn/index.php/stdj/article/view/4240.