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VNUHCM Journal of

Science and Technology Development

An official journal of Viet Nam National University Ho Chi Minh City, Viet Nam since 1997

ISSN: 1859-0128
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Economics, Law and Management - Research article Open Access Logo

Development of MBA program-service quality measurement scale

Tho Xuan Nguyen 1, *
Loan Thi Kim Tran 1

  1. University of Technology, VNU-HCM
Correspondence to: Tho Xuan Nguyen, University of Technology, VNU-HCM. Email: pvphuc@vnuhcm.edu.vn.
Volume & Issue: Vol. 16 No. 1 (2013) | Page No.: 35-46 | DOI: 10.32508/stdj.v16i1.1408
Published: 2013-03-31

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Copyright The Author(s) 2023. This article is published with open access by Vietnam National University, Ho Chi Minh city, Vietnam. This article is distributed under the terms of the Creative Commons Attribution License (CC-BY 4.0) which permits any use, distribution, and reproduction in any medium, provided the original author(s) and the source are credited. 

Abstract

The purpose of this study is to develop the education quality measurement scale of Master of Business Administration (MBA) program in Vietnam. Cronbach’s Alpha, Exploring Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) were used to test the model with the support of SPSS and AMOS. The result of this study on the sample of 307 MBA students of Public and Private Universities in Ho Chi Minh City and neighbouring provinces indicates that MBA program education quality measurement scale includes five components: (1) Perceived program quality, (2) Perceived quality of life, (3) Perceived quality of lecturing faculty, (4) Perceived quality of academic facilities, and (5) Perceived quality of outcome.

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