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Abstract

This study investigates some key determinants of the intention to use internet banking in Vietnam. The research model was developed based on the Unified Theory of Acceptance and Use of Technology (UTAUT). The model was tested by a sample of 264 non users of internet banking in HCM city. The results show that performance expectancy, social influence, perceived credibility and anxiety significantly impact customers’ intention to adopt internet banking. In addition, results also show that effort expectancy and self-efficacy do not affect the intention to use internet banking.

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Issue: Vol 14 No 1 (2011)
Page No.: 55-64
Published: Mar 30, 2011
Section: Economics, Law and Management - Research article
DOI: https://doi.org/10.32508/stdj.v14i1.1874

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Creative Commons License

Copyright: The Authors. This is an open access article distributed under the terms of the Creative Commons Attribution License CC-BY 4.0., which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

 How to Cite
Khuu, V., & Nguyen, T. (2011). KEY DETERMINANTS OF THE INTENTION TO USE INTERNET BANKING IN VIETNAM. Science and Technology Development Journal, 14(1), 55-64. https://doi.org/https://doi.org/10.32508/stdj.v14i1.1874


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