Abstract

Information technology (IT) and total quality management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little empirical research on the relationship between the two, especially the impact of IT on TQM. Thus, this paper reviews the state - of - the - art literature on critical dimensions of TQM, IT applications, the links of IT applications with TQM, and summarizes the results of our recent research study. This is a foundation to propose a framework for improving performance through linking IT applications with TQM.